To set up a new account with GREER®, please contact
a Customer Care Specialist.
For the best possible service, specify account number, item number, product name, vial size and dilution, aqueous or glycerinated formulation, and scratch or multiple dose vial as shown in the catalog.
Certain extracts and mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation. These will be supplied at the strongest possible w/v strength. Glycerinated extracts can be supplied in 1:20 w/v or weaker dilutions. Extracts ordered in protein nitrogen units (PNU) are available in aqueous formulations only.
Physician license must be on file. Proper identification will be required from institutions.
A minimum order of $25.00 is required. Please combine orders to achieve minimum.
Specific non-stocked products have been identified as made-to-order items based on low utilization. Delivery will be a minimum of 4 to 6 weeks. Please consult your Customer Care Specialist for more information.
Specific products have been designated as premium allergens due to low utilization, decreased availability of source materials, increased costs associated with the collection/extraction process, and/or market conditions. These items carry a surcharge. Please consult your Customer Care Specialist for more information.
All extracts are shipped overnight for next-day delivery. All other products ship via UPS 3-day Select® or Ground unless otherwise specified. Shipments with ice packs are available upon customer request, with an additional charge.
Net 30 days from date of invoice. FOB Lenoir, NC. Shipping and insurance charges are prepaid and added to the invoice. All prices are in US dollars. All prices are subject to change without notice. We accept payment via MasterCard®, Visa®, and American Express®.
Please contact a GREER® Customer Care Specialist at 800.378.3906 for prior approval of all product returns. Any shipping error must be reported within 7 days of receipt of the order. A Return Goods Authorization Number must accompany all product returns to GREER within 10 days of the return notification.
Allergenic extracts and sterile products cannot be returned unless due to a GREER error. Ancillary supplies must be returned in unopened, undamaged cases. Credit is not issued for duplications resulting from customer errors in ordering.
We warrant only that solutions in unopened and undamaged vials are sterile and correctly labeled. Once shipment is made, we have no control over storage conditions, methods of usage, or dosage administered.
Telephone and Fax Orders
To order by telephone, call our Customer Care Specialists: 800.378.3906
To order by fax, dial: 800.419.7302 or 828.759.7440
For customers outside the United States, call: 828.610.2722
Our Customer Care Specialists are available Monday through Thursday 8 AM to 7 PM and Friday 8 AM to 5 PM Eastern Time.