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Ordering
Ordering
For the best possible service, specify account number, item number, product name, vial size and dilution, aqueous or glycerinated, and scratch or multiple-dose vial, as shown in the catalog.
Certain extracts and mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation; these will be supplied at the strongest possible w/v strength. Glycerinated extracts can be supplied in 1:20 w/v or weaker dilutions. Extracts ordered in protein nitrogen units are available aqueous only. Physician license must be on file. Proper identification will be required from institutions.
Minimum Order
A minimum order of $25.00 is required. Please combine orders to achieve minimum.
Made to Order Items
Specific products have been identified as made to order items based on low utilization. These are non-stocked products. Delivery will be a minimum of 4 to 6 weeks. Please consult your Customer Care Specialist for more information.
Custom Mixtures
Custom mixtures are specially priced. A minimum order of 100 mL is required to process a custom mixture. A signed custom mixture form must be received specifying exact formula desired with a maximum of 12 antigens per mixture. Delivery will be a minimum of 4 to 6 weeks. Custom mixtures cannot be returned.
Premium Antigens
Specific products have been designated as premium antigens due to low utilization, decreased availability of raw materials, and increased costs associated with the collection/extraction process. These items carry a surcharge. Please consult your Customer Care Specialist for more information.
Shipping
All extracts are shipped overnight for next-day delivery. All other shipments UPS 3-day Select or Ground at your request. Shipments with ice packs are made upon customer request, with an additional charge.
Terms
Net 30 days from date of invoice. F.O.B. Lenoir, NC; shipping and all insurance charges are pre-paid and added to the invoice. All prices are in US dollars. All prices are subject to change without notice. We accept payment via MasterCard®, Visa®, and American Express®. Contact our accounts receivable department for further information.
Returns
Please contact a GREER® Customer Care Specialist at 800.378.3906 for prior approval of all product returns. Any shipping error must be reported within 7 days of receipt of the order. A Return Goods Authorization Number must accompany all product returns to GREER® within 10 days of the return notification.
Allergenic extracts and sterile products cannot be returned unless due to a GREER® error. Ancillary supplies must be returned in unopened, undamaged cases. Credit is not issued for duplications resulting from customer errors in ordering.
Warranty
We warrant only that solutions in unopened and undamaged vials are sterile and correctly labeled. Once shipment is made, we have no control over storage conditions, methods of usage, or dosage administered.
Telephone and Fax Orders
To order by telephone, call our Customer Care Specialists toll free: 800.378.3906 or call 828.754.5327
To order by fax, dial toll free: 800.419.7302 or dial 828.754.5320
To email, write to .(JavaScript must be enabled to view this email address)
For customers outside the United States, call 828.754.5327
Please consult your Customer Care Specialist for more information.
Our Customer Care Specialists are available Monday through Thursday 8 AM to 7 PM and Friday 8 AM to 5 PM Eastern Time.
Do you have a challenge or question you need help with, right away? Get in touch with GREER®. Now.
Toll Free: 800.378.3906
Fax: 800.419.7302
Email: .(JavaScript must be enabled to view this email address)
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