Greer: Devoted to Allergy Immunotherapy

Ordering

Ordering
For the best possible service, specify account number, item number, product name, vial size, dilution, and aqueous or glycerinated formulation.

Certain extracts and mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation. These will be supplied at the strongest possible w/v strength. Glycerinated extracts can be supplied in 1:20 w/v or weaker dilutions. Extracts ordered in protein nitrogen units (PNU) are available in aqueous formulations only.

Veterinary medical license must be on file. Proper identification will be required from institutions.

Minimum Order
A minimum order of $25.00 is required. Please combine orders to achieve minimum.

Made-to-Order Items
Specific non-stocked products have been identified as made-to-order items based on low utilization. Delivery will be a minimum of 4 to 6 weeks. Please consult your Customer Care Specialist for more information.

Custom Mixtures
Custom mixtures are specially priced. A minimum order of 100 mL is required to process a custom mixture. Most custom mixtures consist of 12 or fewer allergens. A signed custom mixture form must be received specifying exact formula desired. Delivery will be a minimum of 4 to 6 weeks. Custom mixtures cannot be returned. Please consult your Customer Care Specialist for more detailed information.

Premium Allergens
Specific products have been designated as premium allergens due to low utilization, decreased availability of raw materials, and increased costs associated with the collection/extraction process. These items carry a surcharge. Please consult your Customer Care Specialist for more information.

Shipping
All extracts are shipped overnight for next-day delivery. All other products ship via UPS 3-day Select or Ground unless otherwise specified. Shipments with ice packs are available upon customer request, with an additional charge.

Terms
Net 30 days from date of invoice. FOB Lenoir, NC. Shipping and insurance charges are prepaid and added to the invoice. All prices are in US dollars. All prices are subject to change without notice. We accept payment via MasterCard®, Visa®, and American Express®.

Returns
Please contact a GREER® Customer Care Specialist at 877.777.1080 for prior approval of all product returns. Any shipping error must be reported within 7 days of receipt of the order. A Return Goods Authorization Number must accompany all product returns to GREER within 10 days of the return notification.

Allergenic extracts and sterile products cannot be returned unless due to a GREER error. Ancillary supplies must be returned in unopened, undamaged cases. Credit is not issued for duplications resulting from customer errors in ordering.
Warranty

We warrant only that solutions in unopened and undamaged vials are sterile and correctly labeled. Once shipment is delivered, we have no control over storage conditions, methods of usage, or dosage administered.

Telephone and Fax Orders
To order by telephone, call our Customer Care Specialists: 877.777.1080 or 828.754.5327
To order by fax, dial: 877.777.1090 or 828.754.5320
For customers outside the United States, call 828.754.5327
To email, write to: .(JavaScript must be enabled to view this email address)
Our Customer Care Specialists are available Monday through Thursday 8 AM to 7 PM and Friday 8 AM to 5 PM Eastern Time.

 

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