A minimum order of $25.00 is required. Please combine orders to achieve minimum.

All extracts are shipped shipped Overnight, Next Day Air Service. All other shipments UPS 3-day Select. Shipments with ice packs are made upon customer request, with an additional charge.

Net 30 days from date of invoice. F.O.B. Lenoir, NC; shipping and insurance charges are prepaid and added to invoice. All prices are subject to change without notice. We accept payment via MasterCard, VISA® and American Express®; contact our Accounts Receivable Department for further information.

No returns can be accepted without prior notification and our Return Goods Authorization (RGA) number, which can be obtained by phoning our Customer Service Department. Allergenic extracts and Custom mixtures are not returnable for credit or exchange. Any shipping error must be reported to Greer within 7 days of receipt of material.

Return transportation charges are assumed by the customer, except when due to shipping error. Authorized returns must be adequately packaged and should be insured; we cannot be responsible for loss or damage in return transit. Greer reserves the right to inspect all returns before issuing credit. Ancillary supplies must be returned in unopened, undamaged cases. There is a 30 day time limit for all returns. All returns must be received within 10 days of notification.

We warrant only that solutions in unopened and undamaged vials are sterile and correctly labeled. Once shipment is made, we have no control over storage conditions, methods of usage or dosage administered.

To order by telephone, call Customer Service toll free 877.777.1080. To order by fax, dial 877.777.1090. For customers outside the United States, call 828.754.5327. To order by fax, dial  828.754.5320.

Our customer service department is open Monday through Thursday 8 AM to 8 PM and Friday 8 AM to 5 PM Eastern Standard Time.

For questions you can also e-mail us at: veterinary@greerlabs.com.